The role
Neon Link places experienced carrier onboarding and compliance coordinators full time with US freight brokers and 3PLs. Before a broker hands freight to a carrier, someone has to check that the carrier is real, authorized, insured and safe, and get its paperwork on file, and that's you. You'll work new carriers through the broker's onboarding, checking MC and DOT authority, safety records and insurance filings on FMCSA, collecting the W-9, certificate of insurance, signed broker-carrier agreement and payment details, and watching each carrier after setup in a monitoring tool such as Highway, RMIS, Carrier Assure or MyCarrierPackets, so a lapsed policy or a revoked authority gets caught before the next load.
You'll also take the calls and emails from owner operators and small fleets who are setting up, and answer the broker's own team when a carrier they want is flagged. You'll work in the broker's TMS, such as McLeod, Aljex, Tai or Turvo, and its carrier tools, so this is mostly screen work with a steady share of calls.
It matters because double brokering, identity theft and stolen loads cost US brokers money every week, and the carrier check is where most of it gets stopped: a carrier set up without one can be a load the broker never sees again. This role doesn't book or price loads; that's the dispatcher's job.
Every placement handles the broker's carrier list, rates, insurance documents and payment details under a signed confidentiality agreement, so we look for people who protect that data by habit, not only when someone is watching. People do well here when they're thorough, suspicious in the right places, and polite to a carrier whose packet is missing three things.
Day to day you'll take direction from the broker's carrier relations or compliance manager, as part of their team, with Neon Link behind you. Before you set up a live carrier you're trained on the broker's carrier requirements, tools, red flags and escalation path.
What you'll do
- Work every new carrier through the broker's onboarding: check MC and DOT authority, how long it's been active, operating status, safety record and the insurance on file with FMCSA
- Collect and check the carrier packet: W-9, certificate of insurance with the broker named as certificate holder, signed broker-carrier agreement, and payment or factoring details, including the factoring company's notice of assignment
- Confirm the carrier is who it says it is: call the number on FMCSA, not the one in the email, and check the contact, address and email domain against the carrier's records
- Watch carriers after setup in Highway, RMIS, Carrier Assure, MyCarrierPackets or the broker's own tool, and work every alert: lapsed insurance, revoked authority, changed contact or bank details, or a new safety flag
- Hold or deactivate a carrier that fails a check under the broker's rules, and tell the broker's team before that carrier is offered a load
- Request updated certificates before policies expire, and keep auto liability and cargo limits in line with the broker's requirements for each customer
- Answer carrier calls and emails about setup, missing documents and payment details, and the broker's own reps when a carrier they want to use is flagged
- Keep carrier records in the TMS current: contacts, equipment, lanes, insurance, documents and notes, with every check and decision recorded
- Send the compliance manager a short end of shift note on carriers set up, held and flagged, and anything that needs a decision
- Complete carrier packets set up inside the broker's target time
- No load offered to a carrier with lapsed insurance or inactive authority
- Every monitoring alert worked the same shift it comes in
- Every hold and deactivation documented, so the broker can show why
What you bring
- 2 or more years of carrier onboarding, carrier compliance or carrier relations for a US freight broker, 3PL or carrier, on US hours
- Dispatch or load booking alone doesn't count for this role, and neither does freight work for carriers outside the US
- Hands-on with at least one carrier onboarding or monitoring tool, such as Highway, RMIS, Carrier Assure or MyCarrierPackets, and with FMCSA SAFER and the FMCSA insurance records
- Working knowledge of US broker and carrier compliance: MC and DOT numbers, operating authority and how long it's been active, BOC-3 filings, auto liability and cargo insurance and their limits, certificate holders and additional insureds, factoring and notices of assignment, and the warning signs of double brokering and identity theft
- Comfortable in a TMS such as McLeod, Aljex, Tai, Turvo or Revenova, strong with Google Workspace or Microsoft Office, and quick to learn the broker's tools
- Careful with the broker's data: you keep carrier lists, rates, insurance documents and bank details inside the broker's systems and never share them outside the broker, and you'll sign a confidentiality agreement and pass a background check, including a current NBI clearance
- Clear spoken English for calls with US owner operators and small fleets, and clean written English for document requests and carrier notes
- Able to work US business hours, a night shift that starts between 8pm and 1am Philippine time depending on the client's US time zone and the time of year, and to hold that schedule long term
- Education: any bachelor's degree preferred, not required; carrier onboarding or freight compliance experience matters more
- Carrier sales or dispatch time, so you know what the broker's reps need
- Carrier payments or factoring company work, including checking bank detail changes
- Carrier side compliance such as DOT driver files, IFTA or permits
Work setup
- Your own Windows 10 or 11 computer with a Core i5 or Ryzen 5 and 8 GB of RAM or more that runs the client's tools, plus two monitors, a webcam and a noise canceling headset
- Fiber internet of at least 25 Mbps with a mobile data or second provider backup
- A UPS or generator so a brownout doesn't end your shift
- A quiet, private workspace where carrier calls can't be overheard and documents can't be seen
- Tell us your city and province when you apply; we hire across regions, so one storm or outage doesn't hit everyone at once
You'll do well here if
Questions applicants ask
- Is this job work from home?
- Yes. Remote, work from home, anywhere in the Philippines, no night commute.
- How much does it pay?
- PHP 50,000 to 65,000 a month (about PHP 298 to 387 an hour). About USD 785 to 1,025 a month at today's exchange rate. The rate already covers night hours. Pay is in Philippine pesos (PHP).
- What are the working hours?
- Monday to Friday, US business hours (night shift in the Philippines), weekends off; exact shift set with the client.
- When would I start?
- Hiring now.
- How do I apply?
- Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.
- Does Neon Link charge a fee to apply?
- No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.