Property management virtual assistant, dedicated to your company
Tenants answered, work orders moving.
Neon Link gives property management companies one dedicated, full-time assistant who works remotely from the Philippines on your US hours. They answer tenant and owner calls and emails, open and chase maintenance work orders, schedule showings for your leasing staff, prepare renewals and owner reports, and keep every record current in your property management software, while approvals, money and anything on site stay with you. It costs $2,295 a month, month to month, with no setup fee.
Rates are pulled live from the system we run the business on. Page updated October 8, 2026.
What your Linker handles
- Answer tenant and owner emails and calls in your name, log every conversation in your software and route anything that needs your decision
- Take maintenance requests by phone, email or the tenant portal, open the work order, schedule a vendor from your approved list and follow up until the tenant confirms the job is done
- Answer leasing inquiries with the listing details you provide, send the application link and book showings on your leasing agent's or manager's calendar
- Collect application documents and check each file is complete before it goes to you for the screening and approval decision
- Send rent reminders, follow up on late balances by phone and email using your scripts, and log every promise to pay. Payments go through your portal, never through them
- Track lease expirations, prepare renewal paperwork with the terms you set, and follow up on signatures
- Prepare notices from your approved templates for you to review and send
- Keep tenant, owner, unit and vendor records current in your property management software
- Prepare owner reports from your software for you to review before they go out
We screen for the property management software you run, such as AppFolio, Buildium, Yardi, Rent Manager or Propertyware. If a finalist has not used yours, you'll know before they start.
The standard we hire to
These are the working standards in the job posting your Linker is hired against.
- Every maintenance request has an open work order and a scheduled vendor or a documented next step the same business day it comes in
- No open work order goes more than 3 business days without a documented update to the tenant
- Owner reports ready for your review on the date you set, with every number tied back to the software
Who we put on it
- Signs a confidentiality agreement and passes a background check
- Works your US business hours from a quiet, private workspace
- Wired internet with a backup connection and a plan for power outages
- Clear written and spoken English your customers and partners can follow
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with Dan, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Property managers who spend the day answering tenant calls and chasing vendors instead of looking after owners and properties
- Companies with work orders that sit open because nobody has time to chase the vendor and update the tenant
- Owners who want the same person on the account every day, who learns your properties, tenants and vendors
- Screening, approving or denying applicants. Every leasing decision stays with you
- Handling rent, deposits or any money. Payments go through your portal
- Showings, inspections or any other on-site work
- Eviction filings or legal decisions. Any notice goes out only after your manager reviews and sends it
Questions owners ask
How much does it cost to outsource property management admin work?
$2,295 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,195 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US administrative assistant costs about $5,520 a month fully loaded, using the BLS median wage plus employer costs.
Do property management assistants need a license?
It depends on your state. Licensing rules for property management are set state by state, and some states treat showing property, qualifying prospects or even answering leasing questions as licensed activity, so check with your broker before you scope the leasing inquiry work. Your Linker does none of the licensed work: no showings, no screening or approval decisions and no handling of rent or deposits. They handle the calls, paperwork and system upkeep around that work.
Can a virtual assistant handle maintenance requests in AppFolio?
Yes. They take the request by phone, email or the tenant portal, open the work order in AppFolio or whichever system you run, schedule a vendor from your approved list and follow up until the tenant confirms the job is done. Anything that needs your approval goes to you first, and after-hours emergencies stay with your own on-call plan.
Should I use a property management answering service or a virtual assistant?
It depends on which hours you need covered. A dedicated assistant works inside your software on your business hours: opens the work order, books the vendor, prepares the renewal and answers the owner. Your Linker does not take after-hours or 24/7 emergency maintenance calls, so if you need nights and weekends covered, keep an after-hours service for those.
How is this different from hiring a virtual assistant?
You get one dedicated person who works only for your company, on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a shared pool, a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Real Estate Teams and Brokerages: Contract-to-close coordination, deadline tracking, signature chasing, broker compliance files, listing prep and CRM upkeep.
- Self-Storage Operators: Move-in paperwork, delinquency follow-up, lien process, tenant ledger cleanup.
- HVAC, Plumbing and Electrical: Call booking, dispatch board, appointment confirmations, estimate and maintenance agreement follow-up in ServiceTitan, Housecall Pro or Jobber.
1 US administrative assistant, fully loaded: ~$5,520/mo How we calculate this
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