The role
Neon Link places remote AI voice agent developers in the Philippines with US companies. Service businesses in the US miss calls after hours, at lunch and on busy Mondays, and every missed call is a customer who dials the next company. You build voice agents on modern voice AI platforms, connected to the phone line and to the client's calendar or CRM, that answer, qualify, book and hand off to a person when they should. We want builders: send a sample call or a walkthrough of an agent you built, tell us what it handled and what kind of business used it, and leave the client's name out.
We are hiring for this role now. Depending on the engagement, the work is project based or full time, at a rate agreed up front. We never charge a fee to apply, test, train or start.
What you'll do
- Script and build voice agents that answer, qualify, book appointments and transfer to a person when the caller needs one
- Connect agents to phone numbers (Twilio or the platform's own), calendars, CRMs and webhooks
- Write prompts and call flows that sound natural, handle interruptions and stay on task
- Test with real calls and transcripts every week, and fix what callers trip on
- Design the handoff first: when a caller asks for a person, is upset, or needs something the agent should not handle
- Track the numbers the client cares about: calls answered, bookings made, transfers and hang ups
- Build in the disclosures the client's rules call for, such as telling callers they're speaking with an AI agent or that the call is recorded, and keep recordings and transcripts in the client's own accounts
What success looks like
- Calls that used to go to voicemail are answered and booked
- Callers who reach a person when they need one, without repeating themselves
- Transcripts you can show the client with confidence
What you bring
- 1 or more years building voice agents or phone menus that real callers use; a project of your own counts, and tell us which platforms
- Hands-on with at least one voice agent platform or framework, such as Vapi, Retell, Bland, Synthflow, ElevenLabs, LiveKit, Pipecat or Twilio Voice
- Comfortable with APIs, webhooks and function calling to book, look up or update records during a call
- A good ear for how a call sounds: pacing, interruptions, accents and the moment a caller gets frustrated
- Clear written and spoken English
- Careful with client and caller data: you work only in the accounts a client sets up for you, keep recordings, transcripts and API keys out of personal accounts and public repos, and before your first client project you'll sign a confidentiality agreement and pass a background check, including a current NBI clearance
- Education: any degree or none; what you built matters more
Nice to have
- Calendar and CRM integrations such as Google Calendar, Calendly, GoHighLevel or ServiceTitan
- Building agents that follow US consent and disclosure rules for automated calls
Work setup
- Your own computer with 16 GB of RAM or more and an Intel Core i5, AMD Ryzen 5 or Apple M series processor or better, on Windows 10 or 11, macOS or Linux, with a webcam and a headset
- Fiber internet of at least 50 Mbps, with a mobile data or second provider backup
- A UPS or generator so a brownout doesn't drop a client call or a deploy
- A quiet workspace where you can test voice agents and take client calls without background noise
- Tell us your city and province when you apply; we hire across regions, so one storm or outage doesn't hit everyone at once
You'll do well here if
Designs the handoff first
Tests with real callers
Hears what the caller meant
Calm with edge cases
Measures what the client cares about
Careful with caller data
Questions applicants ask
- Is this job work from home?
- Yes. Remote, work from home, anywhere in the Philippines.
- How much does it pay?
- PHP 48,000 to 58,000 a month (about PHP 286 to 345 an hour). About USD 765 to 920 a month at today's exchange rate, for a full-time client engagement, depending on experience. Project work before that is paid per project, at a rate agreed up front. Pay is in Philippine pesos (PHP).
- What are the working hours?
- Flexible, with at least 3 hours of overlap with US business hours (evening in the Philippines) for calls and handoffs.
- When would I start?
- Hiring now.
- How do I apply?
- Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.
- Does Neon Link charge a fee to apply?
- No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.