Remote Xactimate claims assistant for public adjusters
Your adjuster writes the estimate, one assistant lines it up against the carrier's.
Neon Link gives public adjusters who estimate in Xactimate or Symbility one dedicated, full-time claims assistant who lines up the carrier's estimate against yours, prepares supplement packages with the photos and notes behind each line, and keeps every claim moving in ClaimWizard or the system you run. They work remotely from the Philippines on your US hours, while writing your estimate and negotiating stay with your licensed adjusters and estimator. It costs $2,995 a month, month to month, with no setup fee.
Rates come from our live rate card. Page updated .
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
What your Linker handles
- Line up the carrier's estimate against yours, line by line, and list what was left out, priced short, depreciated differently or missed for code upgrades
- Prepare supplement packages with the photos, measurements and notes behind each line, for your adjuster to review and send
- Keep each claim's file in ClaimWizard or your system complete and current: documents, photos, estimates, carrier letters and every note
- Bring photos from CompanyCam and scans from Matterport into the file, labeled the way your estimator works
- Follow up with carriers on estimate reviews, reinspections, supplements and payments as your adjuster directs and your state allows, and log every touch
- Build contents inventories from your photos and the client's lists, ready for your adjuster to price
- Track payments, recoverable depreciation and what is still owed, and tell you what is stuck and why
- Send your office a short end of shift note on what moved and what is waiting
We screen for Xactimate, and for Symbility, ClaimWizard, CompanyCam or Matterport where you run them. Xactimate experience puts a candidate at the front of the line for this role, but it is not a requirement, so not every assistant has used it. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Every carrier estimate compared line by line with yours on the turnaround you set
- Supplement packages complete when they reach your adjuster, with nothing for the carrier to send back
- Every open claim carrying a recent, documented carrier touch, on the cadence you set
- Every file current enough that anyone in your office can pick it up
What a team costs
| Team | Month to month | 6-month plan |
|---|---|---|
| 1 Linker | $2,995 | $2,895 |
| 2 Linkers | $5,990 | $5,790 |
| 3 Linkers | $8,985 | $8,685 |
| 4 Linkers | $11,980 | $11,580 |
| 5 Linkers | $14,975 | $14,475 |
| 6 Linkers | $17,970 | $17,370 |
Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.
How we vet your Linker
Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:
- A screen of the application against your role: the work, the software and the experience you need
- A recorded spoken English sample, reviewed by our team
- A practical skills test for your work, scored in our own system
- A live video interview with our recruiting team
- An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
- A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
- A signed confidentiality agreement before they see any of your data
- Your own interview with the finalist: nobody starts until you say yes
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Public adjusters whose estimators lose hours comparing carrier estimates line by line
- Companies carrying many open claims after a storm, with supplements waiting to be built
- Adjusters who run ClaimWizard or another claims system and want it kept true
- Writing your estimate from the loss. That starts at the property and stays with your adjuster or estimator
- Negotiating with the carrier or advising your client on coverage. That needs a licensed public adjuster
- On-site inspections, measurements or photos
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
Questions owners ask
How much does it cost to outsource Xactimate claims support for a public adjuster?
$2,995 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,895 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US insurance claims clerk costs about $5,780 a month fully loaded, using the BLS median wage plus employer costs.
Can someone remote write our Xactimate estimates?
Not the original. The estimate starts with your adjuster at the property and stays with your estimator. What your assistant does is the work around it: lining up the carrier's estimate against yours, listing what is missing or short, and preparing the supplement package with the photos and notes behind every ask.
Do your assistants know Xactimate?
Yes. Hands-on Xactimate is a requirement of the role: reading a carrier estimate, revising one and building an invoice from a scope with F9 notes. Symbility, or CCC for the carriers that use it, is a plus, and a Level 2 or Level 3 certification puts a candidate at the front of the line. Your estimate itself stays with your adjuster or estimator.
How is this different from hiring a virtual assistant?
You get one dedicated person who handles your work on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Public Adjusters and Claims: Claim file build, carrier follow-up, supplements, Xactimate and Symbility support, scheduling, homeowner communication.
- Claims assistant for public adjusters: What a dedicated remote claims assistant costs a public adjuster a month, and the file, follow-up and client update work they take off your adjusters.
- Claims coordinator for Xactimate restoration shops: Claim files, carrier estimate review against your field scope, supplement requests, carrier and adjuster follow-up, and ACV and RCV payment tracking for Xactimate shops.
Xactimate, Symbility and ClaimWizard are trademarks of their owners. Neon Link is not affiliated with or endorsed by them.
1 US insurance claims clerk, fully loaded: ~$5,780/mo How we calculate this
Or describe your week
and watch your team draft itself.
The sixty second scope on our homepage reads what is drowning you and drafts your team, the first moves, and the number.
Try the sixty second scope