How much does a remote claims assistant for a public adjuster cost?
Your adjusters negotiate. One assistant handles everything around it.
A dedicated, full-time claims assistant from Neon Link costs a public adjuster $2,995 a month, month to month, or $2,895 a month on the 6-month plan, with no setup fee and no share of your fee. Working remotely from the Philippines on your US hours, they build and organize each claim file, track the proof of loss and policy deadlines your adjuster sets, send documents and follow up with carriers on scheduling and payments as your adjuster directs and your state allows, prepare supplement packages for your review and keep your clients updated. It fits public adjusters carrying more open claims than their adjusters can document and chase, while negotiating, advising clients and signing contracts stay with your licensed adjusters.
Rates come from our live rate card. Page updated .
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
What your Linker handles
- Open each new claim in your system and build the file: the signed contract, the policy, photos, the estimate, the carrier's letters and every note
- Track the deadlines your adjuster sets on each claim, such as proof of loss and response dates, and remind them before, not after
- Follow up with carriers on acknowledgments, inspections and payments as your adjuster directs and your state allows, and log every touch with a name and a date
- Compare the carrier's estimate with yours line by line and prepare the supplement package, with the photos and notes behind each item, for your adjuster's review
- Organize contents inventories and the receipts for additional living expenses, so that part of the claim is complete
- Track payments, mortgage company endorsements on two party checks and what is still owed, and tell you what is stuck and why
- Call clients with plain language updates your adjuster has approved, and pass every coverage or advice question to your adjuster
- Prepare your fee invoice from the settlement by the terms in your contract, for your review
- Send your office a short end of shift note on what moved, what is waiting on the carrier and what is waiting on the client
We screen for Xactimate, Symbility, ClaimWizard, CompanyCam and Matterport where you run them, plus Google Workspace or Microsoft Office. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Every open claim carrying a recent, documented carrier or client touch, on the follow-up cadence you set
- Every deadline your adjuster sets on the calendar, with a reminder before it arrives
- Supplement packages complete, with photos and notes behind every item, when they reach your adjuster
- Payments tracked by claim, with anything stuck explained
What a team costs
| Team | Month to month | 6-month plan |
|---|---|---|
| 1 Linker | $2,995 | $2,895 |
| 2 Linkers | $5,990 | $5,790 |
| 3 Linkers | $8,985 | $8,685 |
| 4 Linkers | $11,980 | $11,580 |
| 5 Linkers | $14,975 | $14,475 |
| 6 Linkers | $17,970 | $17,370 |
Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.
How we vet your Linker
Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:
- A screen of the application against your role: the work, the software and the experience you need
- A recorded spoken English sample, reviewed by our team
- A practical skills test for your work, scored in our own system
- A live video interview with our recruiting team
- An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
- A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
- A signed confidentiality agreement before they see any of your data
- Your own interview with the finalist: nobody starts until you say yes
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Public adjusting companies whose licensed adjusters spend their evenings on files and follow-up calls
- Companies coming out of a storm season with more open claims than the office can chase
- Adjusters who want one assistant who learns their carriers, their files and their clients
- Negotiating with the carrier, advising a client on coverage, soliciting clients or signing contracts. In most states that takes a public adjuster license, and it stays with yours
- On-site inspections, measurements or photos at the property
- Appraisal or umpire work, or anything your state limits to a licensed adjuster or an attorney
- A 24/7 claim line. Your Linker is one person on your hours
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
Questions owners ask
How much does it cost to outsource claims support for a public adjuster?
$2,995 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,895 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US insurance claims clerk costs about $5,780 a month fully loaded, using the BLS median wage plus employer costs.
Is a flat monthly cost better than paying per file?
Once you carry a steady load of open claims, usually yes. One flat monthly rate covers the files, follow-up calls and supplement packages one full-time person works in a week, with no share of your fee and no charge per claim. If you only handle a few claims a month, a part-time helper or your own staff costs less.
What can a claims assistant do without a license?
The file and the paperwork: organizing documents, tracking deadlines, preparing estimate comparisons and supplement packages for your review, scheduling, and keeping clients updated with what your adjuster approves. Many states follow the NAIC's public adjuster model law, which exempts people employed only to gather facts or give technical assistance to a licensed public adjuster; soliciting, advising the insured, adjusting and negotiating take the license. State rules differ, and some limit who may contact the carrier at all, so check yours.
How is this different from hiring a virtual assistant?
You get one dedicated person who handles your work on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Public Adjusters and Claims: Claim file build, carrier follow-up, supplements, Xactimate and Symbility support, scheduling, homeowner communication.
- What stays with the licensed public adjuster: Which claim work a remote, unlicensed assistant can take on for a public adjuster, and which stays with your licensed adjusters.
- Xactimate claims assistant for public adjusters: Side by side estimate comparisons, supplement packages, claim file upkeep in ClaimWizard and carrier follow-up, for public adjusters who estimate in Xactimate.
1 US insurance claims clerk, fully loaded: ~$5,780/mo How we calculate this
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