Outsourced track and trace for freight brokers: check calls, ETAs and exceptions
Your customer hears about the delay from you, before they have to ask.
A dedicated, full-time track and trace coordinator from Neon Link costs $2,995 a month, month to month, or $2,895 a month on the 6-month plan, with no setup fee. Working remotely from the Philippines or Pakistan on your US hours, they run check calls on every active load, keep tracking and ETAs current in your TMS and your customers' portals, catch late pickups, breakdowns and detention as they happen, and tell your customer before they have to ask. It fits freight brokers and 3PLs whose agents spend their day on status calls instead of selling and covering freight, while rates and customer terms stay with you.
Rates come from our live rate card. Page updated .
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
What your Linker handles
- Get each load on tracking at dispatch through MacroPoint, Trucker Tools, FourKites or the carrier's ELD, and run check calls on the loads that will not track
- Keep pickup, in transit and delivery status and ETAs current in your TMS and in your customers' portals
- Catch late pickups, missed appointments, breakdowns, reschedules and refused loads as they happen, and tell the customer with the new plan
- Record detention, layover, lumper and TONU times and get every extra charge approved in writing before it is billed
- Report over, short and damaged freight with photos and the driver's notes, and send it to the person who handles claims
- Collect PODs, BOLs and lumper receipts as soon as a load delivers, and attach them to the load so billing never waits
- Send customers their status updates on the schedule each one asks for
- Send the operations manager an end of shift handoff on loads at risk, open exceptions and anything that needs a decision
We screen for the systems you run, such as McLeod, Aljex, Revenova, Tai or Turvo for your TMS, MacroPoint, Trucker Tools or FourKites for tracking, and the customer portals your shippers use. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Every active load tracked or check called at the cadence you set
- Every customer told about a delay before they have to ask
- Every extra charge approved in writing before it reaches billing
- PODs and BOLs attached to the load promptly after delivery
What a team costs
| Team | Month to month | 6-month plan |
|---|---|---|
| 1 Linker | $2,995 | $2,895 |
| 2 Linkers | $5,990 | $5,790 |
| 3 Linkers | $8,985 | $8,685 |
| 4 Linkers | $11,980 | $11,580 |
| 5 Linkers | $14,975 | $14,475 |
| 6 Linkers | $17,970 | $17,370 |
Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.
How we vet your Linker
Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:
- A screen of the application against your role: the work, the software and the experience you need
- A recorded spoken English sample, reviewed by our team
- A practical skills test for your work, scored in our own system
- A live video interview with our recruiting team
- An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
- A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
- A signed confidentiality agreement before they see any of your data
- Your own interview with the finalist: nobody starts until you say yes
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Freight brokers whose agents lose hours a day to status calls and portal updates
- 3PLs with shippers that want frequent status updates in their own portals
- Brokerages adding volume that need tracking to keep up without adding US headcount
- Setting rates, negotiating with shippers or deciding who pays an extra charge. Your Linker records it; you decide
- Overnight and weekend coverage. Your Linker is one person on your hours, not a 24/7 desk
- Dispatching your own trucks. If you run a fleet, the trucking dispatcher role fits better
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
Questions owners ask
How much does it cost to outsource track and trace?
$2,995 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,895 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US dispatcher costs about $5,590 a month fully loaded, using the BLS median wage plus employer costs.
Why not leave tracking to the tracking app?
The app does most of it, until it does not. Some carriers never accept the tracking request, pings stop when a driver's phone dies, and an app does not call the receiver when an appointment moves. Your Linker watches the tracking screen, calls on the loads that go dark and turns every exception into a plan your customer hears about first.
Who handles cargo claims?
Your Linker reports over, short and damaged freight with the photos and notes, and gathers the paperwork a claim needs. Filing the claim, dealing with the insurer and deciding what to pay stay with you.
How is this different from hiring a virtual assistant?
You get one dedicated person who handles your work on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Trucking & Logistics: DQ files, IFTA, CSA monitoring, driver onboarding paperwork, billing and settlements.
- Carrier onboarding and vetting for freight brokers: What a dedicated coordinator costs to collect carrier packets, check authority and insurance, watch for fraud signs and keep every carrier's file current, by your rules.
1 US dispatcher, fully loaded: ~$5,590/mo How we calculate this
Or describe your week
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