AppFolio and Buildium virtual assistant for property management companies
Your AppFolio or Buildium, kept current by one dedicated assistant.
Neon Link gives property management companies that run AppFolio or Buildium one dedicated, full-time assistant who answers tenant and owner calls and emails, opens and chases maintenance work orders, prepares renewals and owner reports, and keeps every tenant, owner, unit and vendor record current in your software. They work remotely from the Philippines on your US hours, while screening and approval decisions, rent and deposits, and anything on site stay with you. It costs $2,295 a month, month to month, with no setup fee.
Rates are pulled live from the system we run the business on. Page updated October 8, 2026.
What your Linker handles
- Answer tenant and owner emails and calls in your name, log every conversation in AppFolio or Buildium and route anything that needs your decision
- Take maintenance requests by phone, email or the tenant portal, open the work order, schedule a vendor from your approved list and follow up until the tenant confirms the job is done
- Answer leasing inquiries with the listing details you provide, send the application link and book showings on your leasing agent's or manager's calendar
- Collect application documents and check each file is complete before it goes to you for the screening and approval decision
- Send rent reminders, follow up on late balances by phone and email using your scripts, and log every promise to pay. Payments go through your portal, never through them
- Track lease expirations, prepare renewal paperwork with the terms you set, and follow up on signatures
- Prepare notices from your approved templates for you to review and send
- Keep tenant, owner, unit and vendor records current in AppFolio or Buildium
- Prepare owner reports from AppFolio or Buildium for you to review before they go out
We screen for AppFolio or Buildium, whichever you run. The role requires hands-on time in at least one property management system, such as AppFolio, Buildium, Yardi, Rent Manager or Propertyware, so not every assistant has used AppFolio or Buildium. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Every tenant and owner message that comes in during the shift answered or routed on the response time you set
- Every maintenance request turned into an open work order with a scheduled vendor or a documented next step, on the turnaround you set
- Every open work order carries a recent, documented update to the tenant
- Owner reports ready for your review on the date you set, with every number tied back to the software
Who we put on it
- Signs a confidentiality agreement and passes a background check
- Works your US business hours from a quiet, private workspace
- Wired internet with a backup connection and a plan for power outages
- Clear written and spoken English your customers and partners can follow
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with Dan, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Property managers on AppFolio or Buildium who spend the day answering tenant calls and chasing vendors instead of looking after owners and properties
- Companies with work orders that sit open because nobody has time to chase the vendor and update the tenant
- Owners who want the same person in their software every day, who learns their properties, tenants and vendors
- Screening, approving or denying applicants, or any leasing work your state licenses. Check with your broker before you hand off leasing inquiries
- Handling rent, deposits or any money. Payments go through your portal
- Showings, inspections or any other on-site work
- Eviction filings or legal decisions. Any notice goes out only after your manager reviews and sends it
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
Questions owners ask
How much does it cost to outsource AppFolio or Buildium admin work?
$2,295 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,195 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US administrative assistant costs about $5,520 a month fully loaded, using the BLS median wage plus employer costs.
Can a virtual assistant handle maintenance requests in AppFolio or Buildium?
Yes. They take the request by phone, email or the tenant portal, open the work order in AppFolio or Buildium, schedule a vendor from your approved list and follow up until the tenant confirms the job is done. Anything that needs your approval goes to you first, and after-hours emergencies stay with your own on-call plan.
Will they already know AppFolio or Buildium?
We screen for the one you run. The role requires hands-on time in at least one property management system, such as AppFolio, Buildium, Yardi, Rent Manager or Propertyware, but not every assistant has used yours. If a finalist has not, you'll know before they start, and once hired they work inside your account with the access you grant.
What stays with our property manager?
Every decision, and anything that touches money or the property: screening and approving applicants, rent and deposits, showings, inspections and evictions. Your Linker prepares notices from your approved templates, and your manager reviews and sends them. Licensing rules for leasing work are set state by state, so check with your broker before you hand off leasing inquiries.
How is this different from hiring a virtual assistant?
You get one dedicated person who works only for your company, on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a shared pool, a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Property Management Companies: Tenant and owner communication, maintenance work orders, leasing inquiries, renewals, rent reminders and owner reports in AppFolio, Buildium or Yardi.
- storEDGE and SiteLink facility administrator: Move-in paperwork for online rentals, the daily past-due list, lien notices and lien files, ledger cleanup and web lead follow-up inside storEDGE or SiteLink.
- Real Estate Teams and Brokerages: Contract-to-close coordination, deadline tracking, signature chasing, broker compliance files, listing prep and CRM upkeep.
Software names on this page are trademarks of their owners. Neon Link is not affiliated with or endorsed by them.
1 US administrative assistant, fully loaded: ~$5,520/mo How we calculate this
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