Virtual Assistant / Back Office Specialist

The role

We are looking for an organized, proactive Virtual Assistant to run the day to day back office for a US small business: inbox and calendar, scheduling, records, order and invoice processing, CRM upkeep and general operations support. You will work as part of one client's team, on their hours, with Neon Link behind you. This is not a task-list job; we want someone who keeps things moving without being chased and tightens the process as they go. Selected candidates are interviewed now and matched to a client engagement as it opens.

What you will do

• Manage the inbox, calendar, scheduling and follow-ups for a US client
• Keep records, spreadsheets and the client's CRM or systems accurate and current
• Process orders, invoices, forms and documents with care
• Answer routine customer and vendor questions by email or phone
• Track open items and give clear updates on what is done, pending or blocked
• Document how the work is done and suggest ways to tighten it
• Take on new responsibilities as the client's needs evolve

What you bring

• 2 or more years in an administrative, operations, customer service or back office role
• Clear written and spoken English
• Comfortable with Google Workspace or Microsoft 365 and quick to learn new tools
• Strong organization and follow-through; you do not need reminders
• Able to work US business hours
• A quiet, private workspace and a wired internet connection

You will do well here if

Why Neon Link

At Neon Link, we take care of the people who do the work, and we build the structure good people deserve. We uphold our core values:

• DO THE WORKWe show up prepared and finish what we start.
• GET THE CREDITYour work is visible, and it is yours.
• SAY IT STRAIGHTClear updates, honest answers, no surprises.
• OWN ITWe fix problems before anyone has to ask.
• KEEP LEARNINGWe get a little better every week.