The role
Neon Link places experienced personal injury paralegals and case managers full time with US plaintiff firms that handle auto accidents, trucking crashes, premises cases and other injury work, and some workers comp. Once a client signs, you own the file through treatment and into the demand: you open the claims with every insurance carrier, send letters of representation and preservation letters for attorney review, order police reports, medical records and bills, track the client's treatment, build the medical chronology and the specials, and put together the demand package the attorney sends.
You'll keep in touch with clients about their treatment and their questions, and work with adjusters on property damage, PIP or MedPay, and liens from health plans, Medicare and Medicaid. You'll work in the firm's case management system, such as Filevine, CASEpeer, Litify, SmartAdvocate or Clio, and in Microsoft Word, Outlook and Adobe Acrobat every day, and most shifts mix file work with calls to clients, adjusters, medical providers and records offices.
It matters because an injury case is only as strong as its file: a missing record, a lien nobody resolved or a demand that leaves out a bill is money the client never sees, and a statute of limitations date nobody watched can end the case. This is support work under the supervision of a licensed US attorney: you won't give legal advice, put a value on a case, accept or turn down an offer, or sign anything, and nothing leaves the firm without the attorney's review. Everything you touch is covered by the firm's duty of confidentiality and attorney-client privilege, and much of it is the client's medical information, so we look for people who protect a file by habit, not only when someone is watching.
People do well here when they stay organized across a large caseload, stay warm with clients who are hurting, and keep after adjusters and records offices until the answer comes.
Day to day you'll take direction from the firm's supervising attorney or lead case manager, as part of their team, with Neon Link behind you. Before you touch a live case you're trained on the firm's case management system, templates, demand format and escalation path.
What you'll do
- Open the claim with every carrier involved: the at-fault driver's liability carrier, the client's own auto policy for PIP, MedPay or uninsured motorist coverage, and the client's health plan, and send the letters of representation and preservation letters the attorney approves
- Order police reports, medical records and itemized bills with the firm's HIPAA authorizations, follow up until they arrive, then index, Bates number and summarize them in Adobe Acrobat
- Track the client's treatment: check in on the schedule the firm sets, log every provider, visit and gap in care, and flag a gap or a missed appointment to the attorney
- Build the medical chronology and the specials, every provider, date of service and billed amount, and keep both current as records come in
- Assemble the demand package for attorney review: the cover letter from the firm's template, the chronology, the specials, records, bills, photos and proof of lost wages
- Work property damage and rental claims, PIP or MedPay applications and payments, and lien requests and final lien amounts from health plans, Medicare, Medicaid and medical providers
- Calendar the statute of limitations date the attorney sets, the response window on every demand and every follow-up the day it's triggered, and remind the attorney before, not after
- Keep case notes, tasks, contacts and documents current in the firm's case management system, so anyone can see where a case stands
- Send clients the status updates the attorney approves, handle routine calls with clients, adjusters, providers and records offices, and route anything about legal advice, what a case is worth or an offer straight to the attorney
- Send the supervising attorney a short end of shift note on what moved, what's waiting on records or a carrier, and what needs a decision only the attorney can make
- Records and bills requested in the first week after signing and followed until they arrive
- Demand packages ready for attorney review soon after treatment ends, with every provider and every bill in them
- Every statute of limitations date and follow-up calendared and met
- Clients who hear from you before they have to call
What you bring
- 2 or more years as a paralegal, case manager or legal assistant on US personal injury or workers comp cases, for a US plaintiff firm directly or through an agency or BPO, under a licensed attorney
- A Philippine law degree or local practice alone doesn't count for this role, and neither does intake work that ended when the client signed; insurance defense work on injury cases counts
- Hands-on with the paper of an injury case: letters of representation, records and bills requests with HIPAA authorizations, medical chronologies, specials, demand packages, and lien requests and final lien amounts
- Working knowledge of how US injury claims move: liability and the client's own coverage, PIP and MedPay, uninsured and underinsured motorist claims, policy limits, health plan, Medicare and Medicaid liens, and why the statute of limitations date matters
- Comfortable in a case management system such as Filevine, CASEpeer, Litify, SmartAdvocate, Clio or MyCase, and able to pick up the firm's system quickly
- Clean document work in Microsoft Word, Outlook, Excel and Adobe Acrobat, including bookmarks, Bates numbering and redaction, with sharp proofreading
- Clear on the boundary: you don't give legal advice, put a value on a case, accept or turn down an offer, or sign anything, and you route those questions to the attorney
- Careful with privileged client files and medical records: you keep every file inside the firm's systems and off personal devices and personal email, you'll tell us which US firms you've supported so the new firm can check for conflicts, and you'll sign a confidentiality agreement and pass a background check, including a current NBI clearance
- Warm, clear spoken English for calls with injured clients, adjusters and providers, and precise written English for letters, demands and case notes
- Able to work US business hours, a night shift that starts between 8pm and 1am Philippine time depending on the client's US time zone and the time of year, and to hold that schedule long term
- Education: a bachelor's degree is preferred, not required; a law degree, a Legal Management or nursing degree, or a paralegal certificate is a real advantage, and US personal injury experience matters most
- Medical records review with a nursing or medical background, or chronologies for trucking, premises or malpractice cases
- Medicare conditional payment and Medicaid lien work through the payers' portals
- Litigation support once a case is filed, such as discovery responses and deposition summaries
- AI demand drafting tools, checking every figure and record they cite
- Conversational Spanish
Work setup
- Your own Windows 10 or 11 computer with a Core i5 or Ryzen 5 and 8 GB of RAM or more that runs the client's tools, plus a webcam and a noise canceling headset
- Fiber internet of at least 25 Mbps with a mobile data or second provider backup
- A UPS or generator so a brownout doesn't end your shift
- A quiet, private workspace where case files can't be seen and client calls can't be overheard
- Tell us your city and province when you apply; we hire across regions, so one storm or outage doesn't hit everyone at once
You'll do well here if
Questions applicants ask
- Is this job work from home?
- Yes. Remote, work from home, anywhere in the Philippines, no night commute.
- How much does it pay?
- PHP 55,000 to 75,000 a month (about PHP 327 to 446 an hour). About USD 865 to 1,180 a month at today's exchange rate. The rate already covers night hours. Pay is in Philippine pesos (PHP).
- What are the working hours?
- Monday to Friday, US business hours (night shift in the Philippines), weekends off; exact shift set with the client.
- When would I start?
- Hiring now.
- How do I apply?
- Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.
- Does Neon Link charge a fee to apply?
- No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.