How much does a virtual veterinary receptionist cost?
Phones, schedule and reminders, one person who knows your clinic.
A dedicated, full-time virtual veterinary receptionist from Neon Link costs $2,295 a month, month to month, or $2,195 a month on the 6-month plan, with no setup fee and no per call or per minute charge. Working remotely from the Philippines on your US business hours, they answer calls, texts and online booking requests in your clinic's name, book and confirm appointments under the right type and doctor, run reminder and recall outreach, and handle records requests, refill routing and pet insurance paperwork. Every medical question and urgent call goes straight to your licensed team by your script.
Rates come from our live rate card. Page updated .
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
What your Linker handles
- Answer calls, voicemails, texts and online booking requests in your clinic's name, and take messages your team can act on
- Book, confirm and reschedule wellness, sick, surgery, dental and recheck appointments under the right type and doctor, and fill cancellations from the waitlist
- Send urgent and emergency calls straight to your licensed staff by your escalation script, with the emergency hospital your script names
- Run reminder and recall outreach for vaccines, wellness exams and dental cleanings, and book the visits that come back
- Take new clients through intake and request records from their previous clinic before the first visit
- Route refill requests from owners and online pharmacies to your veterinarian, and send the answer once the veterinarian decides
- Send estimates your team prepared, follow up on balances by your script and prepare pet insurance claim paperwork
- Send the practice manager a short end of shift note on callbacks owed, refills waiting and records outstanding
We screen for ezyVet, AVImark, Cornerstone, IDEXX Neo, Covetrus Pulse and Vetspire, and for the phone and texting tools your clinic runs. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Calls and messages answered or returned on the response times you set, with the voicemail box cleared before the shift ends
- Every urgent call handed to your licensed staff right away, by your script, with no medical advice given
- Reminders sent on time and cancellations refilled, against targets set with you
- Refill, records and insurance requests tracked until closed, with nothing promised before the veterinarian decides
What a team costs
| Team | Month to month | 6-month plan |
|---|---|---|
| 1 Linker | $2,295 | $2,195 |
| 2 Linkers | $4,590 | $4,390 |
| 3 Linkers | $6,885 | $6,585 |
| 4 Linkers | $9,180 | $8,780 |
| 5 Linkers | $11,475 | $10,975 |
| 6 Linkers | $13,770 | $13,170 |
Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.
How we vet your Linker
Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:
- A screen of the application against your role: the work, the software and the experience you need
- A recorded spoken English sample, reviewed by our team
- A practical skills test for your work, scored in our own system
- A live video interview with our recruiting team
- An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
- A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
- A signed confidentiality agreement before they see any of your data
- Your own interview with the finalist: nobody starts until you say yes
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Clinics whose front desk cannot answer the phone and check clients in at the same time
- Practices with overdue reminders and recalls nobody has had time to work
- Multi-location groups that want one person booking across several doctors' schedules
- Medical advice, triage decisions or refill approvals. Every clinical question goes to your licensed team
- Checking clients in at the counter, taking payments in person or anything in the building
- After hours and overnight calls. Your Linker is one person on your hours, not a 24/7 answering line
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
Questions owners ask
How much does it cost to outsource veterinary reception?
$2,295 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,195 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US receptionist costs about $4,440 a month fully loaded, using the BLS median wage plus employer costs.
Is a remote receptionist cheaper than an answering service?
It depends on what you need. An answering service or AI phone tool that charges per call or per minute costs less when you only need messages taken after hours. One flat monthly rate makes sense when you want a person who books into your schedule, runs your reminders, routes refills and handles records all day, with no meter running. Some clinics pair an after hours service with a dedicated receptionist for the day.
Can a remote receptionist handle emergency calls?
They hand them off. Your Linker follows your escalation script: a pet that cannot breathe, a suspected poisoning or a cat straining to urinate goes straight to your licensed staff, and the caller gets the emergency hospital your script names. They never give medical advice or make a triage call themselves.
How is this different from hiring a virtual assistant?
You get one dedicated person who handles your work on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Veterinary Clinics: Phones and scheduling, reminders and recalls, records transfers, refill routing to your veterinarian, pet insurance paperwork.
- Remote receptionist or AI answering service for a vet clinic: When an AI answering service is enough for a vet clinic, when a dedicated remote receptionist earns its cost, and how some clinics use both.
- Remote front desk for AVImark and Cornerstone clinics: Phones, scheduling, reminders, records and refill routing inside AVImark, Cornerstone, ezyVet or IDEXX Neo, for veterinary clinics.
1 US receptionist, fully loaded: ~$4,440/mo How we calculate this
Or describe your week
and watch your team draft itself.
The sixty second scope on our homepage reads what is drowning you and drafts your team, the first moves, and the number.
Try the sixty second scope