Remote veterinary front desk for clinics on AVImark, Cornerstone or ezyVet

What your Linker handles

• Book, confirm and reschedule in your practice management system under the right appointment type, doctor and room, and fill cancellations from the waitlist
• Work your reminder and recall lists for vaccines, wellness exams and dental cleanings, and book the visits that come back
• Mark deceased patients in the system so their owners never get a reminder
• Create new client and patient records, and request and attach prior records to the right patient
• Route refill requests through the system's prescription workflow to the veterinarian, and send the answer once they decide
• Send estimates your team built in the system, and record deposits and payment promises by your script
• Answer calls, texts and online booking requests in your clinic's name, and take messages your team can act on
• Send the practice manager a short end of shift note on callbacks owed, refills waiting and records outstanding

How the work is measured

What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.

• Bookings made under the right appointment type and doctor, so the schedule matches what the clinic expects
• Reminder and recall lists worked on the schedule you set, with deceased patients marked
• Incoming records attached to the right patient
• Every refill request routed through the system's workflow and tracked until the veterinarian decides

What a team costs

Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.

How we vet your Linker

Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:

• A screen of the application against your role: the work, the software and the experience you need
• A recorded spoken English sample, reviewed by our team
• A practical skills test for your work, scored in our own system
• A live video interview with our recruiting team
• An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
• A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
• A signed confidentiality agreement before they see any of your data
• Your own interview with the finalist: nobody starts until you say yes

How it starts

1. Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
2. Step 2Get a written quote at the published rate, held for 30 days.
3. Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
4. Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
5. Step 5If the fit is wrong in the first 60 days, we swap them at no cost.

A good fit, and not a fit

• Clinics on AVImark, Cornerstone, ezyVet or IDEXX Neo whose front desk is buried in phones and reminders
• Multi-location groups that book across several hospitals in one system

Open roles behind this page

We recruit for this work now. These are the live postings we hire your Linker from:

Questions owners ask

Related pages

• Veterinary Clinics: Phones and scheduling, reminders and recalls, records transfers, refill routing to your veterinarian, pet insurance paperwork.
• Virtual veterinary receptionist: What a dedicated remote receptionist for a vet clinic costs a month, and the phones, scheduling, reminders and records work they take off your front desk.
• Remote receptionist or AI answering service for a vet clinic: When an AI answering service is enough for a vet clinic, when a dedicated remote receptionist earns its cost, and how some clinics use both.