Outsourced CAQH upkeep: who keeps every provider attested and every document current?
One expired document can hold a payer. One specialist keeps them all current.
A dedicated, full-time credentialing specialist from Neon Link who keeps your CAQH profiles current costs $2,995 a month, month to month, or $2,895 a month on the 6-month plan, with no setup fee and no charge per provider. Working remotely from the Philippines or India on your US business hours, they keep a calendar of every provider's CAQH ProView re-attestation and get each one done on time, upload renewed licenses, DEA registrations, malpractice certificates and board records before the old ones expire, keep payer access authorized, and keep PECOS and NPPES matching what CAQH says. It fits practices, groups and billing companies with enough providers that attestations and expirables slip, while anything that needs a provider's own signature goes to the provider.
Rates come from our live rate card. Page updated .
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
What your Linker handles
- Keep a calendar of every provider's CAQH re-attestation date and get each one completed before it lapses, by the provider or the user they authorize
- Upload renewed state licenses, DEA and state controlled substance registrations, malpractice certificates of insurance and board certification records before the old ones expire
- Update practice locations, hours, hospital privileges, work history and gaps in CAQH when they change, so payers see the truth
- Grant and review payer access in CAQH, so every payer you are enrolled with can see the profile
- Keep PECOS and NPPES matching CAQH: NPI details, practice addresses and Medicare revalidation dates
- Track ERA and EFT enrollment with each payer, so payments and remittances arrive electronically
- Answer payer requests for missing or expired documents, and log each request with the payer, the date and what was sent
- Send the practice manager a short weekly note on attestations done, documents coming due and anything waiting on a provider
We screen for CAQH ProView, PECOS, NPPES and the payer portals your enrollments go through, such as Availity, and for credentialing software where you use it, such as Modio or CredentialStream, or a shared tracker in Excel or Google Sheets. If a finalist has not used yours, you'll know before they start.
How the work is measured
What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.
- Every re-attestation date on the calendar and completed before it lapses, with anything waiting on a provider flagged early
- Every expirable tracked with its date, and the renewal requested before it runs out
- Every payer document request logged and answered, with a record of what was sent
- CAQH, PECOS and NPPES kept matching for every provider
What a team costs
| Team | Month to month | 6-month plan |
|---|---|---|
| 1 Linker | $2,995 | $2,895 |
| 2 Linkers | $5,990 | $5,790 |
| 3 Linkers | $8,985 | $8,685 |
| 4 Linkers | $11,980 | $11,580 |
| 5 Linkers | $14,975 | $14,475 |
| 6 Linkers | $17,970 | $17,370 |
Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.
How we vet your Linker
Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:
- A screen of the application against your role: the work, the software and the experience you need
- A recorded spoken English sample, reviewed by our team
- A practical skills test for your work, scored in our own system
- A live video interview with our recruiting team
- An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
- A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
- A signed confidentiality agreement before they see any of your data
- Your own interview with the finalist: nobody starts until you say yes
How it starts
- Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
- Step 2Get a written quote at the published rate, held for 30 days.
- Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
- Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
- Step 5If the fit is wrong in the first 60 days, we swap them at no cost.
A good fit, and not a fit
- Groups and practices adding providers faster than the office can keep their profiles current
- Billing companies that run credentialing for many provider clients and lose track of attestation dates
- Organizations paying a per provider maintenance fee that would rather have one person who knows every profile
- Signing applications or attestations for a provider without their authorization. Anything that needs the provider's own signature goes to the provider
- Primary source verification decisions or committee review for a credentialing body. Your Linker gathers and tracks; your committee decides
- A practice with one or two providers, where a per provider service or your office manager costs less
Open roles behind this page
We recruit for this work now. These are the live postings we hire your Linker from:
See 3 candidate profiles for your role
Tell us the role. Within 48 hours our team emails you 3 anonymized profiles from people who applied for this kind of work with us: their experience, their region and the software they use.
Questions owners ask
How much does it cost to outsource CAQH profile upkeep?
$2,995 a month for one dedicated, full-time person (40 hours a week), month to month, or $2,895 a month on the 6-month plan. There is no setup fee, and pay, equipment and management are inside that one number. For comparison, a US medical records specialist costs about $5,990 a month fully loaded, using the BLS median wage plus employer costs.
Why does CAQH upkeep matter so much?
Payers read the CAQH ProView profile when they credential and re-credential your providers. When an attestation lapses or a document expires, a payer can hold an enrollment or delay re-credentialing, and claims for that provider can start to deny. Keeping it current is small work each week and expensive to catch up on.
Is this the same as full credentialing?
It is part of it. A credentialing specialist from Neon Link can also run new payer enrollments, file CMS-855 applications in PECOS and handle re-credentialing. This page is about the upkeep that keeps providers enrolled once they are in, which is the part that slips first when the office is busy.
How is provider information handled?
Provider profiles hold sensitive personal details. Your Linker signs a confidentiality agreement, passes a background check, works inside your systems with the access you give them, and keeps provider documents off personal devices and personal email.
How is this different from hiring a virtual assistant?
You get one dedicated person who handles your work on your hours, inside your software, and a Neon Link manager runs the account: pay, equipment, replacement if it comes to that, and a phone that gets answered. You never run offshore payroll or manage a freelancer alone. It is not a ticket queue or a 24/7 answering line.
How fast can someone start?
We start recruiting when you say go. You interview the finalist before anyone starts, and the start date is set with you once you pick the person. We would rather take the time to find the right fit than hand you whoever is free.
What if the person is not the right fit?
If the fit is wrong in the first 60 days, we swap them at no cost. After that, if they leave, we recruit the replacement at no charge and manage the handover. Training on your process runs at the normal monthly rate.
Do we have to sign a long contract?
No. Month to month is available on every plan. The 6-month plan trades a longer commitment for a lower monthly rate. A written quote at the published rate is held for 30 days.
Related pages
- Credentialing & CVO Teams: Provider credentialing, payer enrollment, expirables tracking, primary source verification.
- Credentialing specialist vs per-provider fees: What a dedicated credentialing and enrollment specialist costs a month, compared with paying a credentialing service per provider.
- Medical Billing Companies: Claims follow-up, AR and denials, payer enrollment, the queues your team never gets to.
1 US medical records specialist, fully loaded: ~$5,990/mo How we calculate this
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