Customer Support Representative (Phone, Email and Chat)

The role

We are looking for a warm, confident Customer Support Representative to answer calls, emails and chats for a US business as their own team member: bookings, billing questions, account updates, move-ins and move-outs, service scheduling and first level problem solving. Our clients include self-storage operators, home services and restoration companies, insurance agencies, trucking operators and professional services firms. Clear English on the phone matters more than anything else in this role. Selected candidates are interviewed now and matched to a client engagement as it opens.

What you will do

• Answer inbound calls, emails and chats for one US client in their name
• Book appointments, process payments and update accounts in the client's systems
• Resolve first level issues and escalate the rest with a clear handoff note
• Follow up on open tickets until they are closed
• Keep call notes and dispositions accurate
• Spot repeat problems and report them so they get fixed

What you bring

• 2 or more years of voice customer support or call center experience with US customers
• Clear, warm, confident English on the phone
• Calm under a busy queue and patient with frustrated callers
• Comfortable learning a new phone system, ticketing tool or CRM
• Able to work US business hours; some clients need weekend coverage
• A quiet, private workspace and a wired internet connection

You will do well here if

Why Neon Link

At Neon Link, we take care of the people who do the work, and we build the structure good people deserve. We uphold our core values:

• DO THE WORKWe show up prepared and finish what we start.
• GET THE CREDITYour work is visible, and it is yours.
• SAY IT STRAIGHTClear updates, honest answers, no surprises.
• OWN ITWe fix problems before anyone has to ask.
• KEEP LEARNINGWe get a little better every week.